Privacy policy

Last Updated: October 13, 2026

At Petalbloomy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, place an order, or contact our customer service team.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal Information

When you place an order, create an account where available, or contact us, we may collect your name, email address, phone number, billing address, shipping address, and other information you voluntarily provide.

Order and Payment Information

We may collect information about your purchases, including the products ordered, order number, transaction details, payment status, and delivery information. Payments may be processed by third-party payment providers. We generally do not store complete payment card details on our own systems.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.

Communication Information

If you contact us by email, phone, or other available channels, we may retain the information you provide so that we can respond to your questions, resolve issues, and maintain customer service records.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders for furniture, sofas, couches, chairs, and other home products.

  • Confirm payments and arrange shipping, delivery, and order tracking.

  • Process returns, refunds, exchanges, and cancellation requests.

  • Respond to customer inquiries and provide after-sales support.

  • Communicate important information about your purchases and our services.

  • Improve our website, product listings, shopping experience, and customer service.

  • Detect and prevent fraud, unauthorized transactions, and other security issues.

  • Maintain business records and comply with applicable legal obligations.

  • Send promotional messages where permitted by law and consistent with your preferences.

3. How We Share Your Information

We may share personal information with third parties when necessary to operate our business and provide our services.

Service Providers: We may share relevant information with providers that support our e-commerce platform, website hosting, payment processing, order management, analytics, customer service, and technical operations.

Shipping and Delivery Partners: We may provide your name, shipping address, phone number, and other necessary details to carriers and logistics providers so they can deliver your order.

Analytics and Marketing Providers: Where applicable, we may share certain website usage information with analytics or advertising providers to understand website performance, measure marketing effectiveness, or support advertising activities, subject to applicable laws and your privacy choices.

Legal and Regulatory Authorities: We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our legal rights, customers, or business.

Business Transfers: If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as permitted by applicable law.

We do not sell personal information in exchange for money. Where applicable privacy laws classify certain advertising or data-sharing activities as a sale or sharing of personal information, we will respect the rights and choices available to you under those laws.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to maintain essential website functions, remember preferences, understand visitor activity, and support marketing activities.

These technologies may help us:

  • Maintain shopping cart and checkout functionality.

  • Remember certain preferences.

  • Understand how visitors use our website.

  • Measure website performance and advertising effectiveness.

  • Improve website features and the shopping experience.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies and honor applicable opt-out choices.

5. Payment Security

Payments made through our website may be processed by third-party payment providers. Your payment information is handled according to the relevant provider's privacy and security practices.

We use reasonable measures to protect information under our control. However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain transaction records, resolve disputes, prevent fraud, and comply with legal, tax, and accounting requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information in a portable format.

  • Object to or restrict certain processing activities.

  • Opt out of certain targeted advertising or the sale or sharing of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Unsubscribe from promotional emails by following the instructions included in those messages.

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services, including payment processors and shipping providers.

These third parties may have their own privacy policies and data-handling practices. We are not responsible for the privacy, security, or content practices of websites and services that we do not control. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under the age of 13. If we become aware that we have collected personal information from a child in circumstances where parental consent is required, we will take appropriate steps to address the information in accordance with applicable law.

10. International Data Processing

Our website and service providers may process or store information in the United States or other locations where our service providers operate. Privacy laws may differ between locations. We take reasonable steps to handle personal information in accordance with applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.

Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Petalbloomy

Email: sales@petalbloomy.us

Phone: +1 (586) 802-9778

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 50128 Vinecrest Ln, Chesterfield, MI 48047, United States

We value your trust and are committed to handling your personal information responsibly.